With thousands of employees and operations in more than 100 countries, one of my clients in the global insurance industry was struggling with their global payroll and compliance process. They had no unified system across Latin America, no access to in-country experts to help with unique requirements, and no visibility or reporting across countries. They needed a system that could integrate with Oracle and didn’t just want a payroll vendor – they wanted a true payroll partner to help with their challenges. They were using Blue Marble for one of their countries in the Caribbean, but they needed help unifying their processes in Latin America and India.
Identifying Challenges
The first step was identifying how our partnership could solve their challenges. The biggest priority was a system that could aggregate their payroll across Latin America and India so they could view payroll in real-time and provide integration with Oracle to prevent the need to use multiple systems. Since our payroll platform aggregates payroll in one system, they can view all countries on one dashboard, and view employees by country or aggregated across countries if needed. We also have an integration with Oracle, so this was a great start to fixing their broken process.
Another key issue for them was having direct access to in-country payroll experts. They had no contact with their in-country vendors and had questions that were never answered, compliance issues that were never resolved, and no data or reporting in each country. With Blue Marble, my client can contact our in-country teams directly as well as their dedicated US service team, so they will never have to wait for answers to payroll-related questions or issues. My client has multiple contacts that need reporting and data visibility, so our system now provides them with real-time access to payroll data in each country that they can all access when needed.
One other problem my client was looking to solve was ease-of-use for their team. They had so many systems and processes, they wanted a simplified technology to manage payroll. The good news is that Blue Marble’s system is not only easy-to-use, but it is the same process no matter what country you are processing payroll for – the platform is streamlined to make it easy for the user to run payroll in each country. Since my client has so many users in the system across so many countries, our platform maintains consistency across countries and provides their team with direct access and reporting capabilities in each country.
Solving Challenges
My client is now running payroll across Latin America and India on one platform with real-time access to data and reporting across countries and currencies, with the integrations they need to keep their operations running smoothly. We were able to help them simplify their process, ensure compliance, and provide peace of mind that when they need help, they have in-country experts to guide them. If your team is struggling with payroll across multiple countries, reach out to see how we can help simplify your process. Get started today