Blue Marble Global Payroll is looking for a dynamic and enthusiastic individual seeking to expand their career into the global payroll industry. As a Blue Marble Project Manager, you will be working alongside the Client Services/Support Team, as well as with our internal and external Partners to implement eager, new clients and support existing, loyal ones with our best-in-class solution.
The Project Manager is a high visibility, client-facing role, which requires acting as the client’s dedicated point of contact and main advocate for any issues during the implementation or on-going service delivery. The Project Manager is responsible for ensuring the overall quality, accuracy, and on-time delivery of global payroll solutions with a focus on exceeding client satisfaction. The Project Manager is a position that works remotely and securely with a portfolio of Clients, internal teams, and partners across the globe.
DUTIES & RESPONSIBILITIES
- Project Management – Work in partnership with Project Managers and other key internal stakeholders (Tech Services, Finance, International Partnerships, Sales, Development, etc.) and external stakeholders (Client, In-Country Partners, Third-party Consultants) to ensure shared ownership for the project deliverables and outcomes. Lead the project team through effective engagement and collaboration to ensure a common sense of purpose, an understanding of key outcomes and how they will be achieved.
- Project kick-off – coordinate introductory meetings between client and ICP contacts to present Blue Marble’s Welcome Package, scope, and timelines.
- Project plan – collaborate with clients and partners using SmartSheet project plans to gather, track, and share milestones, deliverables, and responsibilities.
- Payroll data and process requirements – Define, setup, and validate the agreed client payroll data, processes, establishing all of the local payroll requirements. During hyper care, ensure client’s payroll calendar is executed timely and effectively.
- System configuration and training – define, agree to, and configure all interfaces, preferences, processes, and reports to successfully deliver parallel and live payrolls. Partner with clients to validate data and setup requirements before go-live, and train them on all aspects of WebGlobe platform.
- Treasury management – Work with the client, Blue Marble Finance team, and the In-Country payroll partner to agree upon and set-up all employee and statutory payment/banking processes. During hyper care, monitor employee payment execution to ensure successful net pay deposits.
- Internal collaboration – Work with internal stakeholders (e.g. General Ledger Analyst, Integration Engineer) to achieve successful introduction/delivery of ancillary services projects (e.g. GL reports, HRIS integrations).
- Communication – Act as the principle point of contact for all project matters for the client. The role is primarily autonomous, but regular status reporting to the Director of Client Services, or other Management or Senior Leadership should be expected, with the Project Manager taking ownership for and appropriately escalating issues where necessary. Schedule and attend recurring meetings to report on project statuses, identifying any risks, actions, issues and dependencies, and provide timely recaps and follow-ups.
- Account Management – Serve as the client’s advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met. Review and communicate payroll/process changes between the client and our In-Country payroll providers. Leverage professional skills, influence, and organizational resources to drive an exceptional client experience through effectively managing the client objectives and expectations.
- Special projects– Assist the Director of Client Services, and the Client Services department with its continued growth and business transformation goals, supporting internal projects, focus groups, postmortems, etc. to maintain a focus on improvement. Collaborate with other departments to achieve companywide goals while improving Blue Marble’s processes and procedures.
- Bachelor’s degree from an accredited four-year college or university.
- A minimum of 5 years of client management experience in the payroll/HCM industry.
- A minimum of 2 years professional experience in implementation/project management in a Software-as-a-Service environment.
- Pro-active, thorough approach to problem solving.
- Customer-focused with a service-orientated approach.
- Exceptional communication skills with ability to adapt communication style to variety of stakeholders including those where English is not their first language.
- Demonstrated ability to assess situations, determine importance, urgency, and risks; making timely decisions in the best interest of both the client and Blue Marble.
- Strong organization skills including the ability to establish priorities, develop work plans, assess progress towards goals, and pay attention to detailed data and information.
- Highly resilient in the face of adversity and manage stress effectively in a fast-paced, deadline-driven environment.
- A detail-oriented approach with a strong emphasis on accuracy and quality.
- Ability to work both independently and on a team.
- Confidence in dealing with ambiguity, uncertainty and the need to change rapidly.
- Highly motivated and driven professional individual with proven track record of delivering projects on time with high levels of customer satisfaction.
- Forward thinking, able to plan and organize own workload to balance work and life.